How do I get a Dell Printer working with HP WebJet Admin? -

I am using HP WebJet Admin to administrate printers on our network. We have a Dell color printer that works correctly, but also a 5310n that gives a device communication error. Does anyone know what ports I need to open or services I need to enable to quit getting this error message?

. Have you checked Dell s support web site? Their # 1-888-236-3355 ; might charge you $2 a minute! Who knows? But they have a free email form. To chat with them, you need a service tag . Have you tried Deleting the 5310 s program completely, and then re-installing it? Maybe it s incompatable with the HP system or the Dell printer? Maybe disable or shutdown, temporarily, one system while trying the other by itself. There are a couple of web Forums discussing similar problems with HP Admin , but NO solutions. You ll have to email their IT guys at Dell and HP home pages/support.