Printing Services

Friday, July 25, 2014

Is anyone having problems with HP products after one year warranty expires? -

My C6180 printer was working fine until a quot;paper mismatchquot; message started appearing. Tried everything in troubleshooting and finally had to call support and be charged to get it fixed. It feels like pre-arranged to force you to use and pay for their support.

The vast majority of their products fail after the one year warranty. Generally, 5-7 years after it, in fact. What kind of product would it be, if it usually failed within the first year? Hardware facts: If a product is going to fail prematurely, due to manufacturing defect, the chances are very high that it will be within the first 90 days. If a product lasts more than 90 days with no problems, it will most likely last for as long as it was designed to (5+ years). There are always exceptions, and unfortunately yours falls into that exception category. But, I can assure you, there is no conspiracy, and printers failing right after the warranty expires is quite rare. It just feels like a kick in the teeth, because if it had only failed a few months earlier, it would have been covered. :(

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