Go with the CD to the store from you bought the product. They will have a solution.
Try clicking on start, go to control panel, then click on add or remove programs, then once it finishes loading all programs, look up the printer by it s name. You ll know what to do after that.
click start menu, click control panel, printer and other hardwares, click pinter,click the printer, to yr left click delete this printer, or just go to add and remove programs u can delete there too
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