The cartridges have dried out, replace the cartridges.
thats exactly what happend to mine...... what you should do is look down the slot where the papers go and see if anything is jammed in there.. there were 3 pony tails down mine and i got them out with a skewr and it works just fine now!
Replace those ink cartridges and then be sure to run it through the cleaning process. You might have to do it twice(I had to do it 3), but this should do it for you!
change out the ink cartridges, they might have dried up.
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